Versand

Shipping Information

At Heliovex Energy, we are committed to delivering your order quickly, safely, and reliably throughout Europe.

Delivery Areas

We currently ship to all European Union member states, as well as selected non-EU European countries. If your country is not available during checkout, please contact our support team for assistance.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

For products that are temporarily out of stock or require special ordering from the manufacturer, we will inform you of the expected lead time as soon as possible.

Delivery Times

Estimated delivery times:

  • Netherlands: 1–3 business days

  • Belgium: 2–4 business days

  • Germany: 2–5 business days

  • France: 3–7 business days

  • Austria: 3–7 business days

  • Other European countries: 4–10 business days

Delivery times are estimates and may vary depending on product availability, carrier schedules, customs procedures, and local conditions.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Product weight and dimensions

  • Carrier selection

  • Special handling requirements

The final shipping cost will be displayed before payment is completed.

Large and Heavy Items

Products such as batteries, battery cabinets, inverters, and energy storage systems may require pallet shipping or specialized freight services.

For these shipments:

  • Additional delivery arrangements may be required

  • Delivery may occur during business hours

  • Signature upon delivery may be required

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

Damaged Shipments

Please inspect your shipment upon delivery.

If the packaging appears damaged:

  1. Take photographs before opening.

  2. Note any visible damage with the delivery driver when possible.

  3. Contact us within 48 hours of delivery.

This helps us process claims with the carrier quickly and efficiently.

Failed Deliveries

If delivery cannot be completed due to incorrect address information or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

Customs and Import Charges

For deliveries outside the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer unless otherwise stated.

Questions?

If you have any questions regarding shipping, delivery times, or freight arrangements, please contact our customer support team.

Email: support@heliovex.eu