Return and Refund Policy
Last Updated: 01-07-2026
Returns
Consumers may return eligible products within 14 days of delivery in accordance with European consumer protection legislation.
To initiate a return, please contact:
Return Conditions
Returned items must:
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Be unused
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Be complete
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Include all accessories
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Be returned in original packaging
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Show no signs of installation or damage
Non-Returnable Products
The following items may not be eligible for return:
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Custom-ordered products
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Special-order equipment
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Opened software licenses
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Products damaged by improper handling
Return Shipping Costs
Unless the return is due to an error on our part or a defective product, return shipping costs are the responsibility of the customer.
Refund Processing
Once returned goods are received and inspected, refunds will be processed within 14 days using the original payment method.
Damaged or Incorrect Deliveries
Please inspect your order immediately upon receipt.
If products arrive damaged or incorrect:
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Photograph the packaging and product
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Contact us within 48 hours
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Provide your order number and supporting photos
Warranty Claims
Warranty claims should be submitted to:
Please include:
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Order number
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Product serial number
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Description of the issue
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Supporting photographs where applicable