Privacy Policy


Last Updated: 01-07-2026

Heliovex Energy ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

1. Company Information

Heliovex Energy

Company Registration Number: 42080527

VAT Number: NL005479641B44

Email: privacy@heliovex.eu

2. Personal Data We Collect

We may collect the following information:

Information You Provide

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Company name (if applicable)

  • Payment information

  • Order details

  • Customer support communications

Information Collected Automatically

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking technologies

3. How We Use Your Information

We use your personal data to:

  • Process and deliver orders

  • Manage payments and refunds

  • Provide customer support

  • Communicate regarding your purchases

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

  • Send marketing communications (only where permitted or with consent)

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Consent where required

5. Payment Processing

Payments are processed through trusted third-party payment providers.

We do not store complete payment card information on our servers.

Payment providers process your data according to their own privacy policies and security standards.

6. Sharing Personal Data

We may share information with:

  • Shipping and logistics providers

  • Payment service providers

  • IT and website service providers

  • Marketing service providers

  • Government authorities where legally required

We do not sell your personal data to third parties.

7. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment

  • Warranty support

  • Tax and accounting obligations

  • Legal compliance

  • Legitimate business purposes

Retention periods may vary depending on legal requirements.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information provided below.

10. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

You can manage cookie preferences through your browser settings or our cookie consent tool.

For more information, please see our Cookie Policy.

11. Marketing Communications

If you subscribe to our newsletter or provide consent, we may send promotional emails regarding products, services, and special offers.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

12. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

13. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

15. Contact Us

If you have questions regarding this Privacy Policy or how we process personal data, please contact:

Heliovex Energy

Email: support@heliovex.eu

You also have the right to lodge a complaint with your local data protection authority.